;
COVID-19 SERVICE: We are heightening our efforts to assist the UK retail & leisure industry through this challenging period. Explore this service now… COVID-19 SERVICE

Delivery Lockers: Unlocking the Final Mile

 

5 Minute Read

 

 

Our report, 'Delivery Lockers - Unlocking the Final Mile',published by Retail Economics in partnership with InPost delivers crucial insights into the evolving use of delivery lockers in the UK retail landscape, consumer delivery preferences, and the integration of sustainable urban logistics. Essential for retailers aiming to refine strategic operations and adapt to ongoing market transformations.

Below are some exerts from the report, download the full report to access even more insights and data.

 

Click here to explore working with Retail Economics for creating thought leadership papers like this.

 

 

What can you get from this report?

  • Discover how delivery lockers are revolutionizing the final mile in UK's retail landscape in 2024.

  • Gain insights into consumer preferences for delivery options, highlighting the rising popularity and efficiency of delivery lockers.

  • Understand the economic implications of delivery choices in the current UK retail environment, including impacts of inflation and interest rates.

  • Explore the strategic role of delivery lockers in reducing last-mile delivery emissions, supporting the shift towards sustainability in retail logistics.

  • Learn about the "15-minute city" concept and its potential to integrate delivery lockers into urban planning for enhanced consumer convenience.

 

Contents:

  • Introduction

  • Section 1: The Delivery Landscaoe & Omnichannel Journey

  • Section 2: Delivery Expectations and the Cost of Friction

  • Section 3: Evolving Consumer Behaviour and '15-minute cities'

  • Conclusion

 

Introduction

The retail landscape is rapidly evolving and delivery lockers are becoming integral to its evolution. This ongoing transition reflects developments in technology, operational capabilities and shifts in consumer behaviour.

Consequently, today’s customer journeys have become highly complex with online and in-store experiences requiring flexible and adaptable approaches to meet customer needs across various touchpoints and platforms. By integrating digital technologies and enhancing online experiences, retailers aim to provide a seamless and cohesive journey for consumers across all channels.

However, despite this digitalisation, physical touchpoints such as stores, delivery lockers, and pick-up-drop-off locations remain integral to the omnichannel journey. These physical touchpoints offer convenience, immediacy, and tactile experiences that complement the digital shopping experience, enriching the overall customer journey and enhancing engagement. When considering the current macroeconomic climate and retail trends, it becomes immediately apparent as to how and why out-of-home delivery is highly popular, necessary, and demand is rising. 

This research looks at the rise of delivery lockers in a more complex environment (‘delivery’ lockers also referred to as parcel-, automated-, or self-service lockers). It explores various issues around online delivery, and consumer sentiments about the current state of play. 

Our research indicates that over half of consumers have already embraced delivery lockers, particularly appealing to younger, affluent, and frequent online shoppers. This trend highlights the growing demand for hassle-free and efficient delivery solutions that cater to diverse consumer needs. 

 

Over half of consumers have already embraced delivery lockers

 

From an economic perspective, the outlook for UK retail remains uncertain. Consumers are grappling with tough economic conditions amidst a cost-of-living crisis which is entering a second phase, where inflation rate hikes have transitioned to elevated interest rates (climbing to over 5% impacting 4.4 million households exiting fixed-rate mortgages) (Source: Bank of England, Retail Economics analysis). 

This shift has impacted more income brackets, and consumers are still focussed on value and reducing costs. Despite inflation cooling entering 2024, the recovery is being slowed by geopolitical tension and energy price increases, with consumer confidence remaining subdued. Also, pandemic-induced impacts are still being felt.

During the pandemic, consumer behaviour and preferences were altered greatly. Online penetration tipped above 30% of total retail sales in 2021 (Fig. 1), and new cohorts of consumers experienced shopping online for the first time for many products. Interestingly, our research shows that today, at least half of consumers’ pre-purchase activity is now online; so, although there’s been a return to physical stores, consumers are well versed in online shopping processes and tactics.

 

Fig. 1: Internet sales as % of total retail sales

Source: ONS

 

 

The Delivery Landscape & Omnichannel Journey

Advances within the delivery landscape, combined with advances within omnichannel retailing are reshaping many parts of the industry. Consumers are demanding seamless experiences, and delivery expectations have soared to new heights. As such, the stakes are high. Retailers offering inadequate delivery options run the risk of consumers abandoning carts, underlining the importance of flexible delivery solutions for sales growth. 

Today’s consumers demand delivery choices tailored to their preferences and busy lifestyles. From same-day delivery to click-and-collect, retailers must cater to varying needs to remain relevant. Consequently, brands are pivoting towards ‘unified commerce’ where online, off-line, supply chain insight and a single customer view, operate in concert to deliver seamless and cohesive shopping experiences.

By quantifying shoppers’ delivery preferences, valuable insight can be gained into consumer behaviour and driving motivations, enabling retailers to tailor their delivery strategies effectively to increase conversion and market share.

In the UK, the perception that Royal Mail leads the delivery service sector persists, even though other courier networks collectively handle the majority of online shopping deliveries. Yet, as online shopping and its resultant returns have surged over the past decade, delivery lockers have gained prominence. InPost manages a considerable share of these returns, signifying a critical phase within the customer journey where many consumers may first encounter the brand.

 

Fig. 3 - UK consumers are particularly familiar with Royal Mail and Inpost for sending or returning items

Source: InPost, Retail Economics

 

Lockers increasingly the choice for Gen Z and Millennials

The research revealed that more than half (52.8%) of all consumers have used a delivery locker at least once; this rises to 71% for Gen Z, and 68% for Millennials (Fig. 5). One in three consumers used a delivery locker within the last three months of being surveyed (January 2024), rising to two in five consumers who used them in the last six months.

Fig. 5 - Locker users tend to be younger more affluent consumers

Source: InPost, Retail Economics

 

 

(Download the full report for the rest of this section)

 

Delivery Expectations and the Cost of Friction

In this section, we look at consumer preferences and expectations regarding delivery options offered by retailers. The research found that consumers are seeking diversity of options and cost effectiveness. This stems not only from the fact that individual preferences vary widely in general, but also because preferences change depending on a shopper’s circumstances at time of purchase (e.g. the shopping mission, physical location). The section also looks at typical delivery problems experienced by consumers, online basket abandonment, boycotting due to delivery, and preferences towards parcel lockers versus parcel shops.

 

Importance of delivery options for frequent online shoppers - 
Our research highlights the critical role that a diverse array of delivery options plays in the online shopping experience. As consumers complete varied shopping missions, they require a wide range of delivery options to fulfil a multitude of needs. This section looks at why having a broad range of delivery options available at online checkout is important. 

The work reveals that 90% of Gen Zs and Millennial consumers feel that having a range of delivery options is important to them (Fig. 10). A third of shoppers (35.5%) from these consumer groups said having options to meet their need for delivery speed was most important – and that they were happy to pay more for it. 
The second most important reason, as stated by another third of shoppers from these cohorts, was cost (33.3%); indicating that they need options to alter the delivery mode and speed to save money. 

Lastly, flexibility to deliver to different locations was considered most important by one in four (24.2%).  For comparison, almost half (48.5%) of consumers aged over 65 years old feel that being offered a broad range of delivery options is unimportant.

 

Fig. 10: Why diverse delivery options are important for Gen Z and Millennials

Source: InPost, Retail Economics

 

Convenience and the shoppper mission

Convenience is hugely important for all types of shopper missions. Be it a considered purchase, an impulse buy, a gift, a distress purchase, or a top up buy, offering convenience within delivery helps to ensure customer satisfaction. However, there are different aspects or attributes of ‘convenience’, including:

  • Speed

  • Reliability

  • Range if delivery options

  • Cost

 

The following graphic (Fig. 11) represents the importance of several crucial factors that come into play during the shopper mission.

The relative area of the rectangles which make up the mosaics in Figure 11 (and percentage values), indicate the proportion of consumers stating their most important aspect of convenience.  

 

Fig. 11: The relative importance of convenience aspects for different shopper missions

Question: Which delivery factor is most important to you for the different shopping scenarios?

Source: InPost, Retail Economics

Considered purchases: Occur when consumers are searching for a specific item and want to compare options to ensure they make the right choice. They are typically associated with higher-value items and often involve longer pre-purchase research.

Here, consumers most value reliability, which increases in importance with age and within lower-income households. This likely reflects the significant investment in time taken during the research phase of the customer journey before committing to a purchase. Ensuring that orders are received when expected is particularly crucial for higher-value items. Free delivery also ranks as a close second since considered purchases are not often needed immediately.

 

 

(Download the full report for the rest of this section)

Download: Delivery Lockers: Unlocking the Final Mile report

*All fields required

Don’t worry, your phone number and personal data are kept confidential. We never sell, rent or pass on your details to a third party.

NOTE: We will never sell, rent or pass on your details to a third party.

Find out more about our complete end-to-end thought leadership service

Discover our proven five step process & avoid the complex multi party approach

  • Say something new & insightful
  • Use our extensive experience to inject real industry value
  • Get maximum engagement from our media networks
  • Develop an authoritative voice within UK retail
  • Be seen as an industry leader!

DISCOVER NOW

Evolving Consumer Behaviour and ‘15-minute cities’

The world of online retail is constantly evolving. The remarkable surge of e-commerce over the last twenty-five years stands as a clear indicator of the value to which consumers place on convenience. Among other benefits, this has accelerated online shopping experiences through innovative functionality, competitive pricing strategies, and diversified delivery options.

As the online ecosystem develops, shifts in online consumer behaviour are likely to be impacted by: (1) the influence of the cost-of-living crisis; (2) the emergence of discount non-food retailers (e.g. Shein and Temu); and (3) increasing concerns over sustainability.

While these factors could alter consumer behaviour, we now compare them with an emerging counter-trend – the ‘15-minute city’. This city planning concept strives to give people access to key services within a 15-minute walking distance from their homes. If implemented, the 15-minute city idea could have a significant impact on how e-commerce and delivery systems evolve, and give rise to new customer journeys in the future.

 

The cost-of-living impact  

The cost-of-living crisis continues to be a key influencer of shopper behaviour. Our research reveals that 40% of online shoppers have made an extra effort to shop with retailers who offer free (or cheap) delivery since the crisis began, with higher-income individuals surprisingly leading this trend (Fig. 19). 

However, the current shift away from online shopping isn’t solely about delivery costs. In-store promotions and exclusive membership deals are tempting shoppers back to physical stores, where they also prefer the ease of immediate returns and the instant processing of refunds. 

An increase in cash payments suggests consumers are wanting to use tangible currency to keep better track of spending. These behaviours point to a broader trend where consumers are rediscovering the benefits of in-store shopping, attempting to avoid additional costs linked to online shopping like delayed refunds.

 

Fig. 19: Higher income consumers now more sensitive to delivery costs

Chart shows the proportion of consumers who said that they ‘made an extra effort since the start of the cost-of-living crisis to shop with retailers who offer free or at least cheap delivery’.

Source: InPost, Retail Economics

 

 

Conclusion

In the dynamic world of retail, the integration of parcel lockers within the omnichannel journey represents a significant evolution in delivery preferences. Although home delivery remains the predominant delivery option, over half of consumers have now experienced the convenience of delivery lockers. And significant adoption has been observed by wealthier Gen Z and Millennial shoppers who shop more frequently online. 

This shift marks a growing contrast between locker use and home delivery, with motivations for locker use hinging on factors such as convenience, speed, cost, and the appeal of their centralised network to address sustainability concerns.

 

With today’s elevated customer expectations, retailers can enhance their propositions by offering a comprehensive range of delivery options that address the changing nature of individual preferences and shopper missions. Unnecessary friction caused by insufficient delivery options can lead to online basket abandonment and, in severe cases, consumer boycotts—highlighting the need for a robust and flexible delivery system.

Consumer behaviour and delivery are impacted by broader societal shifts, such as the cost-of-living crisis, the sustainability movement, and the emerging concept of ‘15-minute cities’. In this regard, delivery lockers have emerged not only as a cost-effective solution but offer the potential to reduce carbon emissions associated with final mile delivery. 

As we navigate the changing tides of consumer delivery expectations and environmental demands, the role of parcel lockers is set to become increasingly prominent. Their ability to offer a practical solution position them as a keystone in the architecture of the future delivery landscape. Retailers have the opportunity to capitalise on these trends, continue to innovate, and adapt to changing preferences, ensuring that the convenience of the ecommerce experience is matched by the efficiency and sustainability of delivery.

 

 

We hope you found this article interesting. For more insights and industry analysis be sure to connect with us.

 

About this report

This 'Delivery Lockers - Unlocking the Final Mile' report is published by Retail Economics in partnership with InPost.

It delivers crucial insights into the evolving use of delivery lockers in the UK retail landscape, consumer delivery preferences, and the integration of sustainable urban logistics. Essential for retailers aiming to refine strategic operations and adapt to ongoing market transformations.

Complete the form at the top of this page now to secure your free copy. 

 

 

View All THOUGHT LEADERSHIP REPORTS

Other popular thought leadership reports

Online ecommerce customer loyalty and delivery Amazon Shipping and Retail Economics

Report

Customer loyalty begins at the doorstep: Enhancing relationships through delivery excellence

Discover how delivery can drive loyalty and boost satisfaction in ecommerce. Get the key insights now!
Recommerce used second-hand spending at Christmas retail economics

Report

Recommerce Christmas 2024: Measuring the impact of second-hand on retail spending behaviour

Explore the £2B second-hand Christmas boom in 2024 and discover the strategic insights you need this festive season
The Material Change Index DS Smith Retail Economics plastic packaging

Report

The Material Change Index: Unpacking the scale of plastic packaging and opportunities for change in European supermarkets

Download our groundbreaking study revealing how European supermarkets could eliminate 154 billion pieces of plastic packaging
Cost of Online returns retail economics

Report

The Cost of Serial Returners in 2024

Discover how £27bn in returns are eroding retail profits, and why just 11% of customers are responsible. Download the benchmark report
Children spending behaviour in retail consumer economics

Report

Tomorrow's Consumers: Exploring how and where children spend their money

Find out how & where children in the UK spend their money, having analysed 8 million card transactions of 6-17yrs
Retail Resilience business models report Retail Economics Barclays

Report

The Retail Resilience Report

Check out our Retail Resilience Framework to help assess your business model & retailers top risks & preparedness
Social media commerce economics tiktok

Report

The Power of Social Commerce: Building brands in the TikTok era

See how brands are leveraging social media & TikTok to enhance brand awareness & sales with entertainment and stories
Brexit to Breakthrough

Report

From Brexit to Breakthrough: UK Brands Embrace Marketplaces for Global Success

Explore how UK retailers adapt to Brexit by leveraging digital marketplaces for international growth and resilience
Basket Abandonment 2

Report

Battling Basket Abandonment Report: No Margin for Error in Zero Tolerance Era

Explore key strategies to combat the £34.4B impact of UK basket abandonment in 2024
Communication & Solving Consumer Pain

Report

Omnichannel Communication & Solving Consumer Pain Across The Customer Journey

Unlock 2024 UK retail insights: consumer trends, pain points, and strategic retail solutions in our detailed report
Consumer and Retail Trends in 2024

Report

Taking Stock 2024 - UK Retail & Consumer Trends

Learn what 2024 holds in store for UK retail and consumers & discover key trends to look out for in 2024 and beyond.
Customer Affluence and the Wealth Effect - Retail Economics, beBettor

Report

Customer Affluence and the Wealth Effect: Strategies for Retail Growth

Find out how customer affluence insights can improve retail marketing strategy
Net Zero commitments of brands and retailers

Report

The Path to Net Zero - The future of the retail industry

This report evaluates net zero efforts of the top 200 retailers/brands with DTC operations in global markets.
Outlook for the UK Retail & Consumer Industry 2024 - Retail Economics

Report

Retail and Leisure Outlook Report 2024

Learn about the Outlook for UK Retail & Leisure in 2024: With insights to help businesses thrive in a complex landscape
Report about new customer journeys, the importance of omnichannel & the role of delivery/logistics - Retail Economics

Report

Ecommerce Delivery Benchmark Report 2024

Explore the intricacies of new customer journeys, the importance of omnichannel & the role of delivery/logistics.
The Psychology of Recommerce

Report

Second-Hand, First Choice: The Psychology of Recommerce

Discover key industry and consumer insights and strategies for businesses to implement as recommerce continues to evolve
The Cost of Retail Theft

Report

The Cost of Retail Crime: Financial Impacts & Mitigation Strategies

Discover the motivations behind employee retail theft and strategies to minimise theft within the workplace
Digital Wallets in Retail

Report

From Plastic to Pixels: Navigating Shifts in Consumer Payment Preferences

A look into the trajectory for digital wallets across UK retail, leisure & hospitality + strategic considerations
Peak Trading Season Report

Report

Peak Season Report 2023: Building a risk-resistant ecommerce strategy

Discover what Christmas 2023 has in store for retail and how consumer behaviours will affect it + strategies for success
New Age of Digital Transformation

Report

Retail at Inflection Point: A New age of Digital Transformation

Discover the impact of digital sophistication on financial indicators inc. sales growth, profitability & valuation
The cut back economy a widening crisis within the retail industry

Report

The Cut Back Economy 2023: A Widening Crisis

Part 2 of our Cut Back Economy series, this report identifies opportunities & risks to navigate the cut back economy
Consumer and Retail Trends in 2023

Report

Taking Stock - UK Retail & Consumer Trends

Learn what 2023 holds in store for UK retail and consumers & discover key trends to look out for in 2023 and beyond.
Top 10 European Retail Markets

Report

Top 10 European Retail Markets: In-store & Online Spending Data (2013-2022)

Data and Insights on the Top 10 European Retail Markets consolidated into one report
Personalisation Pays Reshaping Retail

Report

Personalisation Pays: How Data-Driven Strategies are Reshaping Retail

Discover how data-driven strategies are changing retail as we know it and how personalisation can help businesses thrive
The Bottled Water Industry

Report

An Economic and Environmental Case for Acting Against Bottled Water Packaging, Labelling and Marketing in the UK

Discover the economic and environmental case against bottled water packaging in the UK. Take a stand for a sustainable future.
Battling Basket Abandonment - GFS & Retail Economics

Report

Battling Basket Abandonment: Mastering Delivery Choice & Convenience

Discover more information about why consumers abandon their online shopping baskets and how to reduce these abandonments
Outlook for the UK Retail & Consumer Industry 2023 - Retail Economics

Report

Outlook for UK Retail & Consumer 2023

Learn about the Outlook for UK Retail & Consumer in 2023: Cost of living impact on consumer behaviour & retail brands.
The Future of Retail Property Preview Report - Retail Economics

Report

The Future of Retail Property

Check out the Future of Retail Property preview report. Full access available to Retail Property Members only.
40 future retail trends to 2030 - Retail Economics

Report

40 Future Retail Trends to 2030

Discover the top 40 retail trends shaping the future towards 2030: a great resource to help future-proof your business
Retail insight report on consumer shopping behaviour online vs. in-store

Report

UK Omnichannel Retail 2023: Understanding Consumer Segmentation for In-store & Online Markets

Find out where shoppers are spending: online vs. in-store for key retail categories + impact of age, income & workplace.
Report about the impact of inflation & changing consumer behaviour on the retail sector - Retail Economics

Report

Ecommerce Delivery Benchmark Report 2023: Impact of inflation & consumer behaviour on online retail

Learn about the impact of inflation & changing consumer behaviour on the retail sector: spot opportunities & challenges.
The Future of the EU Apparel Industry Business Models  Profitability Retail Economics

Report

The Future of the European Apparel Industry: Business Models & the Profitability Paradox

This report looks at the future of the apparel industry & how business models are adapting to profitability concerns.
Christmas 2022 Retail Sales: Holiday Shopping Trends Report - Retail Economics

Report

Christmas 2022 Retail Prospects: Holiday Shopping Trends Report

Christmas 2022 retail sales prospects? This report assesses performances across peak trading in ‘cost of living’ crisis.
uk pensions report - retail economics

Report

Understanding Pensions in an Era of Disruption

Discover how much savings & income you need for retirement & the shortfall between current pension pot values & income.
Changing consumer and shopper values in retail

Report

Changing Consumer Values & Behaviour: Building a Competitive Proposition in Retail

Consumer behaviour across Europe is changing in response to industry disruption & the cost of living crisis - see how.
The cut back economy cost of living crisis retail economics

Report

The Cut Back Economy & Cost of Living Crisis

Explore the key drivers & impacts of the cost of living crisis on UK retail & what brands can do to mitigate its effects
The apparel market Five key trends to 2025

Report

The Apparel Market: Five Key Trends to 2025

Learn about the five key industry trends that will shape the apparel sector towards 2025 (clothing & footwear).
The Retail Experience Economy 2.0 report - How Consumers value experiences in times of crisis - Retail Economics

Report

The Retail Experience Economy 2.0

Find out how the experience economy is being impacted by the cost of living crisis & many other factors.
Top five strategies for retailers and brands to combat rising inflation and operating costs - Retail Economics report

Report

Top 5 strategies for retailers & brands to combat rising inflation & operating costs

Discover our top 5 strategies for retailers & brands to help combat rising inflation & operating costs.
The Big Squeeze Report pressure on consumer finances and rising inflation - Retail Economics

Report

The Big Squeeze: Pressure on consumer finances, rising inflation & money management

Discover the 4 financial personas of consumer spending & how rising inflation & household bills are impacting behaviour
Impact of the metaverse on the retail industry sector - Retail Economics

Report

Impact of the metaverse on the retail industry

Is the metaverse going to be the next big thing? Download our report to find out what retailers should be thinking about & how customer journeys could change.
Ecommerce Delivery Benchmark Report 2022 - Retail Economics - Metapack

Report

The Future of Online Delivery for the Retail Industry

Discover the impact of the ongoing shift to online retail within key European markets & how it's affecting consumer behaviour & retailer's operations.
Future of European Apparel Industry - Evolution of Stores - Retail Economics

Report

Future of European Apparel Industry: Evolution of Stores

See where the future of the European apparel industry is heading & how physical stores & their purpose is fast evolving.
Outlook for UK Retail & Consumer Industry 2022 - Retail Economics

Report

Outlook for the UK Retail & Consumer Industry 2022

Get your free Outlook for UK Retail 2022 report: economic outlook, forecasts, Covid-19 impacts, online, supply chains...
Covid-19 and the Future of UK takeaway industry - Retail Economics

Report

Covid-19 and the Future of Takeaway

This report looks into the valuable economic, social and cultural contribution made by the UK takeaway sector in 2020.
UK Food and Grocery Market Retail Trends to 2025 - Retail Economics

Report

The UK Grocery Market: Five Key Trends to 2025

This report explores five emerging retail trends in the Food & Grocery sector towards 2025 (consumer behaviour, online).
The True Cost of Online Retail - Retail Economics

Report

The True Cost of Online Retail

This research looks at the online retail channel & investigates the real operating costs & profit margins for retailers.
Outlook for UK Retail 2021 - Ten retail trends - Retail Economics

Report

Outlook for UK Retail and Leisure 2021

This report looks at challenges facing UK retail in 2021 in context of Covid-19 & other key structural changes unfolding.
Covid-19 and the Future of Retail Supply Chains - Retail Economics

Report

Covid-19 and the Future of Retail Supply Chains

This report explores retail supply chain networks & key disruptive factors: Covid-19, security, labour, technology, ESG etc.
Connected digital retail customer journey - Retail Economics

Report

The Connected Retail Customer Journey and Digitalisation

Explore the connected retail customer journey & the importance of digital as online engagement soars in this current era.
Retail Customer Journey Fashion Apparel Industry - Retail Economics

Report

Understanding the retail customer journey for the fashion industry

Discover insight into the retail fashion customer journey (stage 1) - consumers first interact with retailers & brands.
Brexit disruption Food & Grocery - Retail Economics

Report

Structural Changes for UK Food & Grocery Sector

In a pre-Covid era, this research report looks at consumer behaviour & the impact of Brexit on how consumers shop for Food.
Economic Outlook for UK Retail and Impact of Covid-19 - Retail Economics

Report

Economic Outlook for the UK Retail Industry and the Impact of Covid-19

Explore the outlook for the UK retail sector & 5 underlying trends that will reshape the industry from Covid-19 impacts.
Consumers and the New Normal - Exploring Covid-19 impact on EU retail

Report

Consumers and the New Normal: Exploring the impact of the coronavirus on European retail

What is the 'new normal' going to look like for retail in the EU? This report examines this in detail & offers insight.
Contribution of the UK takeaway market to the economy - Retail Economics

Report

The Contribution of the Takeaway Market to the UK Economy

How does the UK takeaway industry impact the UK economy? This report looks at the valuable economic & social contribution.
Retail Cash Crunch Impact of Covid-19 - Retail Economics

Report

The Retail Cash Crunch: The Impact of COVID-19 on Major Non-Food UK Retailers

How long can UK retailers' cash reserves last? This report looks at Covid-19 impacts, consumer behaviour & profit margins.
Whats happening to retail property?

Report

What's happening to Retail Property?

Exploring the contributing factors of how physical retail property is changing: rise of online, shopper behaviour & more.
Impact of Artificial Intelligence (AI) on the UK retail industry - Retail Economics

Report

The impact of AI on the UK retail industry

A look into how artificial intelligence (AI) is impacting the UK retail industry, at all stages of the customer journey.
Future of online retail in the UK  - Retail Economics

Report

The Digital Tipping Point: 2019 Retail Report

Unearths insights into causative forces driving digital customer journeys & reveals differences across consumer segments.
Impact of Covid-19 on UK retail industry - Retail Economics

Report

Impact of the Coronavirus on Retailers

This report explores the impact of the initial stages of Covid-19 on the UK retail & leisure industry back in March 2020.
Outlook for UK Retail 2020 - Retail Economics

Report

2020 UK Retail and Leisure Outlook

The outlook for the UK retail industry 2020 from a pre-Covid-19 perspective. Research, commentary & analysis of factors.
Outlook for UK retail 2019 - Retail Economics

Report

Retail Economics/RBS Outlook for UK Retail 2019

Find out what's in store for UK retail in 2019 & beyond. Discover current factors affecting retailer and consumer alike.
The Retail Experience Economy - The Behavioural Revolution - Retail Economics

Report

The Retail Experience Economy: The Behavioural Revolution

This work explores four realms of retail experiences that have been quantified & discusses their impact shopper behaviour.