The Cost of Basket Abandonment in an Age of Customer Intolerance

This presentation was delivered by Richard Lim (CEO, Retail Economics) at the Autumn eCommerce Show 2023.

More information on this event and Retail Economics' part in it, can be found here.

 

 

The presentation looks at:

1) How different demographics affect consumer delivery preferences

2) Top delivery issues behind basket abandonment

3) Delivery motivations

4) Consumer delivery expectations

5) Strategies for retailers to tackle basket abandonment

 

Sample slides in this presentation:

 

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Other interesting insights 

 

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