Retailer profile - John Lewis Partnership
John Lewis Partnership Dashboard
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The John Lewis Partnership has enjoyed phenomenal success by driving richer engagement with their customer base through a sophisticated multichannel proposition. The partnership is comprised of Waitrose, the grocer, and John Lewis the department store. John Lewis's fundamental brand values of quality, durability, value for money and customer service are well suited to the current tough consumer environment. JLP operates within clothing and footwear, electricals, furniture and flooring, homewares and food. The online business has been a significant success for them and now drives more than 25% of total sales. Utilising the existing store base, and that of Waitrose, the brand has been able to drive click-and-collect very successfully.